Refund Policy

[Last updated: 15 March, 2024]

At The Antiquement Gallery, we strive to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Eligibility for Refunds

We accept refund requests for items that meet the following criteria:

  • The item is returned in its original condition, unused, and undamaged.
  • The return is initiated within [number] days of receiving the item.
  • Proof of purchase is provided, such as a receipt or order confirmation.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Custom-made or personalized items.
  • Items that have been altered or modified after purchase.
  • Clearance or sale items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [] to request a return authorization.
  • Pack the item securely in its original packaging, including all accessories and documentation.
  • Ship the item back to us using a trackable shipping method, and provide us with the tracking number.

4. Refund Processing

Once we receive your returned item and verify its eligibility for a refund, we will process the refund within [number] days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping and handling charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [] with details and photographic evidence of the issue. We will work with you to resolve the problem and arrange for a replacement or refund as necessary.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping with The Antiquement Gallery!