[Last updated: 15 March, 2024]

At The Antiquement Gallery, we strive to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

1. Eligibility for Refunds

We accept refund requests for items that meet the following criteria:

• The item is returned in its original condition, unused, and undamaged.
• The return is initiated within [number] days of receiving the item.
• Proof of purchase is provided, such as a receipt or order confirmation.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Custom-made or personalized items.
• Items that have been altered or modified after purchase.
• Clearance or sale items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [contact@antiquementgallery.com] to request a return authorization.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Ship the item back to us using a trackable shipping method, and provide us with the tracking number.

4. Refund Processing

Once we receive your returned item and verify its eligibility for a refund, we will process the refund within [number] days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping and handling charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [contact@antiquementgallery.com] with details and photographic evidence of the issue. We will work with you to resolve the problem and arrange for a replacement or refund as necessary.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at contact@antiquementgallery.com. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping with The Antiquement Gallery!